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Refunds and Return Policy


Exchanges  
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nicole@planheruniverse.com and send your item to: Planher Universe LLC, 2537 Cedarcrest Rd Suite 305, Acworth, GA 30101

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product ( ONLY IF DAMAGED DURING SHIPPING), you should mail your product to: Planher Universe LLC, 12537 Cedarcrest Rd Suite 305, Acworth, GA 30101

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 Returns 

No Refunds or Returns.

All items are FINAL SALE unless damaged in transport to the shipping location. 

Additional non-returnable items: 
Gift cards 
Downloadable software products 
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Contact Information:

Email: nicole@planheruniverse.com
Address:2537 Cedarcrest Rd Suite 305, Acworth, GA 30101